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Privacy Policy

1. Introduction​

ChainPay ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our payment platform and related services ("Services").

2. Information We Collect​

2.1 Personal Information You Provide​

Account Information: Name, email address, phone number, business information Identity Verification: Government-issued ID, proof of address, business documentation Financial Information: Bank account details, payment card information, transaction history Communication Data: Messages, support requests, feedback

2.2 Information Collected Automatically​

Technical Data: IP address, device information, browser type, operating system Usage Data: Pages visited, features used, time spent on platform Transaction Data: Payment amounts, timestamps, wallet addresses, transaction IDs Cookies and Tracking: Website analytics, preferences, session information

2.3 Information from Third Parties​

Payment Processors: Transaction verification, fraud prevention data Blockchain Networks: Public transaction records, wallet addresses Identity Verification Services: Enhanced due diligence, sanctions screening Business Partners: Referral information, integration data

3. How We Use Your Information​

3.1 Service Provision​

Process and facilitate payments and transactions Maintain and improve our platform functionality Provide customer support and technical assistance Send service-related communications and updates

3.2 Compliance and Security​

Verify your identity and prevent fraud Comply with anti-money laundering (AML) and know-your-customer (KYC) regulations Detect and prevent illegal activities or policy violations Maintain transaction records as required by law

3.3 Business Operations​

Analyze usage patterns and improve our services Develop new features and functionality Conduct research and analytics for business purposes Process payments and manage billing

3.4 Marketing and Communications​

Send promotional materials and product updates (with consent) Personalize your experience and recommendations Conduct surveys and market research Communicate about new services or partnerships

We process your personal information based on: Contractual Necessity: To provide our services under our Terms of Service Legal Obligations: To comply with regulatory and legal requirements Legitimate Interests: To improve our services, prevent fraud, and operate our business Consent: Where you have provided explicit consent for specific processing activities

5. Information Sharing and Disclosure​

5.1 Service Providers​

We may share information with trusted third parties who assist in: Payment processing and transaction facilitation Identity verification and compliance screening Technical infrastructure and cloud services Customer support and communication services

We may disclose information when required by: Law enforcement agencies and government authorities Regulatory bodies and financial crime prevention agencies Court orders, subpoenas, or other legal processes Anti-money laundering and sanctions compliance requirements

5.3 Business Transactions​

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

5.4 Blockchain Transparency​

Cryptocurrency transactions are recorded on public blockchains and may be publicly viewable, though not directly linked to your identity by us.

6. Data Security​

6.1 Security Measures​

Industry-standard encryption for data transmission and storage Multi-factor authentication and access controls Regular security audits and vulnerability assessments Employee training on data protection best practices

6.2 Data Breach Response​

Immediate containment and investigation procedures Notification to affected users and regulatory authorities as required Remediation measures and preventive actions

7. International Data Transfers​

We may transfer data to countries outside your jurisdiction for processing Appropriate safeguards are implemented, including standard contractual clauses Data transfers comply with applicable data protection laws

8. Data Retention​

8.1 Retention Periods​

Account information: Retained while account is active plus 7 years after closure Transaction records: Retained for 7 years for regulatory compliance Communication data: Retained for 3 years or as legally required Technical logs: Retained for 1 year for security and operational purposes

8.2 Secure Deletion​

Data is securely deleted or anonymized when no longer needed for legitimate purposes.

9.Your Rights and Choices​

9.1 Access and Control​

Access: Request copies of your personal information Correction: Update or correct inaccurate information Deletion: Request deletion of your information (subject to legal requirements) Portability: Receive your data in a structured, machine-readable format

9.2 Communication Preferences​

Marketing Opt-out: Unsubscribe from promotional communications Cookie Management: Control cookie preferences through browser settings Account Settings: Manage privacy preferences in your account dashboard

Where processing is based on consent, you may withdraw consent at any time, though this may limit service functionality.

10. Cookies and Tracking Technologies​

10.1 Types of Cookies​

Essential Cookies: Required for platform functionality Performance Cookies: Help us improve website performance Functional Cookies: Remember your preferences and settings Marketing Cookies: Used for targeted advertising (with consent)

10.2 Third-Party Services​

Google Analytics for website analytics Payment processor cookies for transaction processing Security services for fraud prevention

11. Children's Privacy​

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information promptly.

12.Regional Privacy Rights​

12.1 GDPR (European Union)​

European users have additional rights under GDPR, including data portability, restriction of processing, and the right to lodge complaints with supervisory authorities.

12.2 CCPA (California)​

California residents have rights to know, delete, and opt-out of the sale of personal information under the California Consumer Privacy Act.

12.3 Other Jurisdictions​

We comply with applicable privacy laws in all jurisdictions where we operate.

13. Updates to This Policy​

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws Material changes will be communicated through email or prominent website notices Continued use of our Services constitutes acceptance of the updated policy

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services, and we encourage you to review their privacy policies.

15. ContactInformation​

15.1 Data Protection Officer​

For privacy-related questions or to exercise your rights: Email: [email protected] Phone: [Privacy Contact Number] Address: [Data Protection Officer Address]

15.2 General Inquiries​

Email: [email protected] Website: www.chainpay.com/contact Address: [Company Address]

15.3 Regulatory Complaints​

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the relevant data protection authority in your jurisdiction. By using ChainPay's Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.